How to Manage Orders Like a Pro

Learn efficient order management on Storefy. From notifications to shipping tracking, ensure a smooth experience for your customers.

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Why Order Management Is Important

Successful online selling is not just about listing products — it’s about managing orders efficiently. Proper order management helps you deliver faster, reduce errors, build customer trust, and increase repeat sales.

On Storefy, sellers have access to simple and powerful tools to manage orders professionally, even without technical skills.

Step 1: Receive Order Notifications

As soon as a customer places an order on Storefy, you receive an instant notification in your seller dashboard. This allows you to react quickly and confirm the order.

• Check product availability
• Verify customer details
• Confirm delivery location

Step 2: Confirm the Order

After receiving the order, contact the customer to confirm:

• Product details
• Delivery address
• Phone number
• Preferred delivery time

Order confirmation reduces cancellations and failed deliveries.

Step 3: Prepare the Package

Carefully package the product to ensure it arrives in perfect condition. A well-prepared package improves customer satisfaction and brand reputation.

• Use protective packaging
• Include the correct product
• Label the package clearly

Step 4: Ship the Order

Storefy supports **cash on delivery**, which is ideal for the African market. You can deliver orders using:

• Independent couriers
• Local delivery companies
• Your own delivery team
• Future Storefy delivery partners

Once the order is shipped, update its status in your dashboard.

Step 5: Track Delivery Status

Tracking orders helps you stay informed and reassure customers. Update order statuses such as:

• Processing
• Out for delivery
• Delivered
• Completed

Step 6: Payment at Delivery

On Storefy, customers pay when they receive their order. The delivery agent collects the payment and transfers it to the seller.

This system increases trust and conversion rates.

Tips to Manage Orders Like a Pro

• Respond quickly to new orders
• Keep your stock updated
• Communicate clearly with customers
• Work with reliable delivery partners
• Follow up after delivery

Why Storefy Makes Order Management Easy

Storefy is built to simplify order management for African sellers. With a centralized dashboard, real-time notifications, and cash-on-delivery support, you can focus on growing your business instead of dealing with complexity.